Refund Policy

Last updated: August 27, 2026. Operator: NexVault Digital LLC.

Refund if not delivered

If you paid and we do not deliver the currency or items to the IGN on the order, you are entitled to a refund of the amount charged for that undelivered order. Contact live chat with your invoice or email.

Also refundable

Duplicate charges for the same cart, or delivery to the wrong account because of an error on our side, are refundable.

Generally not refundable

After successful delivery to the IGN you typed, we do not refund because you changed your mind, spent the currency, used the item, or typed the wrong IGN. Ask us to confirm the IGN in chat before paying if you are unsure.

How to request

Open live chat on this site with your email and invoice ID. We aim to reply within 24 hours. Approved refunds follow the original payment method’s timeline (often several business days).

Disputes

Talk to us before filing a chargeback so we can deliver or refund. Chargebacks for delivered orders may be contested with the processor’s evidence.