Sep 30, 2026 · News desk · Support FAQ
DonutSMP support portal (Sep 30, 2026): tickets, /link codes, 24–48h estimate
On Sep 30, 2026, DonutSMP still has no confirmed brand-new patch note. The useful public fact for today is the community wiki page on the Support Portal: players open tickets and track requests at support.donutsmp.net. The portal currently states that most tickets are answered within 24–48 hours. That figure is a displayed estimate, not a guaranteed deadline.
What the portal is
Public wording lives on donutsmp.wiki/donutsmp-support-portal (last updated Sep 7, 2026 on the wiki). The portal itself is support.donutsmp.net. Sign-in is Discord or Google, and the portal may require a linked Minecraft account before a request can continue.
Related desk notes already on this site: account linking and the five-account limit (Sep 22) and how players start after spawn removal.
How to link
The wiki lists five steps. A generated linking code stays inside that official flow and the in-game command. Do not paste it into public chat, a stream, or a message to someone who is not the portal.
| Step | Action | Desk note |
|---|---|---|
| 1 | Sign in to the official portal | Discord or Google. A linked Minecraft account may be required. |
| 2 | Generate a linking code | Keep the code inside the official portal flow. |
| 3 | Join DonutSMP with the intended Minecraft account | Use the account the ticket should belong to. |
| 4 | Run /link {code} in game | The code goes in the official in-game command only. |
| 5 | Return to the portal and continue | Finish the ticket after the account is linked. |
Writing a useful ticket
A useful ticket names the Minecraft username and UUID when they matter, explains the issue clearly, gives an approximate date and time, and attaches only the evidence the case needs. Never publish passwords, IP addresses, payment information, or private account details in public channels.
| Include | Why it helps |
|---|---|
| Minecraft username and UUID | Include them when the case is about a specific account. |
| A clear issue | Say what happened in plain language. |
| Approximate date and time | Enough for staff to look in the right window. |
| Only the evidence the case needs | Skip screenshots that do not help the request. |
For a privacy request, the official policy asks you to identify the data category and the date range. Extra identity verification may be required before account-linked information is disclosed.
Purchase and disputes
The official store directs order and purchase problems to this portal. When the portal cannot be accessed, it lists support@donutsmp.net as an alternative. Contact support before starting a chargeback or payment dispute. The public wiki points that step at the Refund Policy and Purchase and Payment Safety pages. Those pages are the policy text; this desk note does not restate them.
What this page is not
This page is not a Sep 30 patch announcement, not a promise that every ticket closes inside 24–48 hours, and not permission to post linking codes, passwords, or payment details in public. The 24–48 hour line is the portal's displayed estimate. Mood art on this page is not live portal UI and not official staff media.
If you need starter Money after a wilderness /rtp while you wait on a ticket, donutsmpexchange.com is a fast delivery lane — it does not replace official support.
Support portal FAQ
Public wiki: the support portal is https://support.donutsmp.net. Players open tickets and track requests there.
The portal currently states that most tickets are answered within 24–48 hours. That is a displayed estimate, not a guaranteed deadline.
Sign in, generate a linking code, join DonutSMP with the intended account, run /link {code} in game, then return to the portal. Never share that code outside the official flow.
Minecraft username and UUID when relevant, a clear issue, an approximate date and time, and only the evidence the case needs. Do not publish passwords, IP addresses, payment information, or private account details in public channels.
No confirmed brand-new patch note. This page summarizes the public wiki support portal, last updated Sep 7, 2026 on the wiki.
DonutSMP Exchange is an independent storefront. We are not affiliated with Mojang Studios, Microsoft, or the DonutSMP server. We do not claim that buying here complies with DonutSMP rules or that real-money trading is allowed. You decide whether to buy. We handle payment, delivery, and support.