Oct 28, 2026 · News desk · Guide / FAQ
Updated October 28, 2026. Trade-gone-wrong clips keep showing up on public DonutSMP feeds this week, including short clips titled "got scammed on donutsmp" and trap-escape videos. There is no new official rule change today, so this is a practical explainer: what to do in the first few minutes after a suspected scam, what evidence actually helps, and how to keep a report clean.
We are not official DonutSMP staff. The steps below follow public player guides. A report is a request for review. It is not a promise that items come back.

Do this before you write the report. The useful record is the one you still have in the first few minutes, while the screen and the chat are unchanged.

Public player guides on trade evidence list the same core set:
Keep the original files. Every re-save or crop of a screenshot can drop context a reviewer needs. If the deal was for a container, note what was supposed to be inside it before you accepted. The public Trade Evidence Guide is the longer version of that list.

Use the DonutSMP Support Portal or the official reporting route the rules point to. Tell the story in order: what was offered, what you agreed, what you sent, what you got. Keep what you saw separate from what you think happened. Attach only the files that matter. Our September 30 support-portal note covers how the public wiki describes opening a ticket. It is not a new process for today.
Public accusations can leak unrelated personal info and can get in the way of a review. Redact anything private before sharing even a screenshot publicly, and keep the main evidence for the official channel. A clip titled "got scammed on donutsmp" is not a staff ruling, and a trap-escape video is not a case file.
A report does not guarantee your items come back, a refund, or a specific moderation result. Community marketplaces and Discords are not official DonutSMP services, so treat them with the same care. The public Scam Reporting Guide is the place those limits are written down.
Before a big trade, run through our trading checklist and trap awareness guide, and price-check the item first.